Amy Davis

Background

About Amy Davis

Operations Management-Manage SOC 2 audit and Pentest prep and remediation using Vanta and Prescient Security-Manage burn rate, payroll, AR, AP using QB, bill.com, Brex, Gusto-Collaborate to write, deliver, monitor quarterly OKRs -Manage/motivate/grow 100% remote team of US & International employees and contractorsCustomer & Partner Training-Develop curricula for multiple FinTech solutions (syllabi, agendas, PowerPoints, quizzes, and user guides)-Customize and deliver 6+ web-based sessions per week-Develop and implement processes across multiple departments and partner orgs-QA products and write enhancement tickets or bug tickets as needed-Developed digital trainings to augment web-based contentProject Management-Managed implementation from planning to close for 12-14 concurrent projects. Implemented mobile and web-based applications (P2P/A2A, Bill Pay, RDC, Card On/Off, & real time interfaces)-Directed projects to completion within established timeframes, created and maintained customized project plan for each institution-Coordinated communication between internal group (i.e, Product, Development, QA, Developers, and Account Managers), Financial Institution, partners, and core processors. Coordinated across multiple timezones and nationalities-Developed and maintained implementation documentation and departmental procedural guidelines-Developed and implemented new-hire on-boarding program for entire company. Required cross department communication, delegation, and report up to founders and senior leadersMarketing and Communications Strategy-Multi-channel marketing, social media, and reporting, public speakingUser Experience-User needs analysis, customer requirements gathering, information architecture, interaction design (Balsamic), remote, moderated and unmoderated usability testingTalent Acquisition-Conducted monthly hiring sessions and 3 to 4 interviews per week to meet staffing plans-One of two selected for “social fit” interviewing pilot projectPerf. Management & Employee Training-Conducted monthly, quarterly, and yearly reviews-Developed motivational plans to increase morale-Developed and implemented new-hire training curricula and training agendas for sales teams and project managers