Amy Delacerna
Vice President Mortgage Servicing Operations at Select Portfolio Servicing
Based in Jacksonville, United States
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Seniority
Other
Department
Other
Location
Jacksonville
Industry
Banking
Company size
759
Contact information
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a•••••••@spservicing.com
Phone
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Background
About Amy Delacerna
Results oriented executive management professional with proven success in balancing operational efficiencies and business growth with client and customer satisfaction. Management experience in call center operations within the mortgage and financial industry. Utilizes proactive management and strong leadership techniques to generate an accomplishment driven workplace environment that results in employee loyalty and customer satisfaction. Strategic and analytical with an outstanding record for problem solving and negotiating positive results Mortgage Servicing Operations Collections / Loss Mitigation / Recovery Project Management Call Center Management Customer Service Default Technology Management Root Cause Analysis Driven Customer Satisfaction Focus
Decision-makers
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