Amy Hanes
Customer Service Team Lead at Ccc Intelligent Solutions
Based in Crete, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Crete
Industry
Software Development
Company size
2.4K
Contact information
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a•••••••@cccis.com
Phone
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Background
About Amy Hanes
I am happy to be a part of Intelligent Solutions working as a Team Lead, Customer Service. My work from home career began in 2008 as a remote agent for Sykes/Alpine Access. I consider myself a pioneer in the remote industry. We still used dial in phones! As different systems evolved so have I; you name the system I’m sure I’ve used it! I was able to advance from an entry level position to Flex coaching and call quality coaching. I have extensive experience in onboard service and training new hires as well as coaching to provide better customer interactions by implementing empathy while working toward call resolution. I’m great at what I do because I love what I do.
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