Amy Houser

Background

About Amy Houser

Sales Operations Leader with over 20-years experience. I like to dig into the details to understand the full customer lifecycle to drive results and help improve the sales process. As a player-coach I like to know what makes top performers great and what are pain points that can be alleviated by process enhancements, new tools or training. I have worked cross functionally with other departments for the majority of my career. From my experience, Director of Sales Operations the shortened Job Title for: Sales Manager/ Project Manager/ Problem Solver,/ Data Analyst/ Customer Service Manager/ Systems SME/ Sales Enablement leader/ Vendor partner/ other duties as assigned. SUMMARY Engaging Director of Sales Operations possessing a winning blend of business expertise, skill in department leadership, and practical experience sustaining tens of millions of dollars in annual revenue. Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance and revenue goals by aligning talents and effort with organizational objectives. LEADERSHIP HIGHLIGHTS With Tribune Publishing, supervised a department with up to 40 employees engaged in Sales and Customer Service, maintaining $40M in annual revenue. Met performance goals for six consecutive years. Managed teams of Sales and Customer Service representatives while overseeing forecasts, expenses, sales enablement, and department projects. In a prior role, oversaw an inbound call center handling over calls each year, producing more than $35M in revenue from advertising sales for properties within the Tribune Publishing / Tribune Media Group portfolio.