Amy Hughes

Background

About Amy Hughes

Experienced Project Manager/Scrum Master. Four years of experience managing projects, including: M&Q, R&D, Finance and Marketing. SAFe Scrum Master certification, SAFe Scaled Agile Certification, and PSM1 certifications. Experienced in MS Project/ProChain, Jira and a novice in DevOps. Five years of experience in conflict resolution for commercial insurance. An assigned representative for VIP agencies, coached peers, provided tools for improvement, and offered solutions through constructive feedback internally, and resolved issues for external customers with urgency and empathy. Five years of experience as a quality analyst in commercial insurance. Completed detailed analysis of customer interactions to identify errors, report to leadership of the trends I identified, conduct focused audits and coached peers and leadership on ways to improve. I reviewed company guidelines, wrote procedures, and ensured the employees were consistent in their interactions and information provided to internal and external customers. My supportive and accessible nature are a nice balance to my skills in Critical Chain Project Management/Agile. I thrive in an environment where I can learn, grow, and expand my knowledge. Highly adaptable and team oriented, I can help any team, across an organization, complete their objectives.