Amy Johanning

Background

About Amy Johanning

Management is doing things right; leadership is doing the right things. Peter DruckerMy name is Amy Johanning and I am a Senior Manager of Support Account Management with a progressive history of spearheading systems improvements and support services in the cloud consulting and financial services sectors. My expertise lies in managing global teams, supporting operations, implementing best practices and delivering world-class, enterprise customer service. I encourage the highest levels of performance from team members to achieve company objectives. I am a gifted teacher, coach and mentor and lifelong learner.My core competencies are:Project Management | Customer Centric | HR Management | Manager | Leader | Team Builder • Critical Thinking | ITIL v3 | Business Judgement | Data Analytics | Strategic Planning | Training & Development | Convey Technical Data | ServiceNowHighlights of my career include: Implemented ServiceNow Software as a Service (SaaS) application by deploying the configuration, change, incident and problem management and service desk modules within 18 months and according to ITIL v3 framework.$1 million saved by converting Control­M batch jobs to TWS automated workload scheduler. Built a strong global support account management team, setting strategies, objectives and key performance metrics in the US, Europe and India. Developed and implemented the best practices to deliver world-class customer satisfaction.If you would like to discuss my experiences in more detail or request my resume for more detailed information, please feel free to connect with me on LinkedIn, or email me directly: asjohanning@msn.com