Amy Kirkpatrick

Background

About Amy Kirkpatrick

Over 10 years of experience managing staff, training, and workloads in diverse industries including insurance, computer network servicing, and airline, supporting the staffing needs of multiple levels of management. Over 5 years of experience in staff schedule creation and distribution, primarily in a multi-discipline home health care setting. Over 10 years of experience in Benefits Administration/Human Resources Support for companies from 25 to employees, both in house and for field offices nationwide and internationally. Experience with Company Policy and Procedure creation, maintenance and compliance follow through, most recently with COVID-19 mitigation mandates and how they translate to the current business operation. Over 15 years of experience designing and implementing in-house training programs and materials for multiple levels of staff. Over 5 years of experience in staff productivity and accuracy reporting and analysis, then developing recommendations regarding additional training needs. Over 25 years of experience in Customer Service/Support in person, via phone, via email and through written communication. Excellent communication skills, both verbal and written, with close attention to the details of grammar, spelling and accuracy of information. Over 10 years of experience with advanced level Customer Service, handling escalated customer issues both verbally and in writing. Extensive experience with computer software/programs, public and proprietary, as well as app use. Team player who can also work independently, achieving on-time and accurate results.