Amy Lum

Background

About Amy Lum

Dynamic, results-oriented leader with a strong track record of performance in turnaround and high-paced organizations. Utilize analytics, insights and team approach to drive organizational improvements and implementation of best practices. Strong interpersonal skills, capable of resolving multiple and complex (operational, sales, human resources, legal, financial, operational) issues and motivating staff to peak their performance. Excellent additional areas of expertise include: o More than 20 years’ experience in client servicing, general operational management, business development, supply chain, project management, and customer service management o Solid experience in cross-company strategic project management, human resource planning, customer service benchmarking and P&L management. o Expert in leading change in the workplace to support organizational, financial and quality objectives. o Total focus on customer (both internal and external) needs and satisfaction; persevere and willing to go the extra mile to make things happened.