Amy Mechaelsen

Background

About Amy Mechaelsen

Strategic Ops and Customer Experience leader with over 6 years of experience building scalable systems, cross-functional workflows, and support operations at fast-paced, mission-driven startups. I thrive in environments where things are complex but meaningful. Whether rolling out new tools, refining workflows, or standing up new programs, I approach challenges with systems-thinking, empathy, and a bias for clarity and collaboration. Especially passionate about how teams work together, through thoughtful processes, virtual coordination, and data-informed decisions, I bring both structure and scrappiness to everything I build. I’ve partnered closely with product, engineering, and care delivery to drive impact across the org. Core strengths: CX & Support Function Scaling Workflow Design & Optimization Cross-functional Collaboration (Tech, Product, Clinical) Internal Tooling & Knowledge Systems (Guru, Looker, Slack) Human-Centered, Data-Informed Process Design Strategic Operations | Customer Experience | CX Strategy | Process Improvement | Team Building | Healthtech | Tech | Startup | Digital Health | Support Operations | Workflow Optimization | Member Experience | Vendor Management