Amy Parrow

Background

About Amy Parrow

Highly accomplished and motivated OTC and Credit and Collections Manager with 10+ years' experience in risk assessment, analysis, and regulatory compliance, Skilled in implementing cost-containment initiatives and building high-performing teams. My expertise extends to project management, change management, financial modeling, and reporting, allowing me to effectively manage collection portfolios as large as $550 million. Regional Credit Manager | OTC Manager Email: parrowamy@gmail.com CORE COMPETENCIES * Team Leadership * Risk Assessment * Regulatory Compliance * Cost Containment Initiatives * Project Management * Financial Modeling and Reporting * Employee Development and Engagement * Operational and Strategic Leadership * Strategic in reducing DSO and Bad Debt * Order to Cash Management * Process and Policy Development Demonstrate ability to collaborate and prioritize tasks in high-volume environments. Strong leadership skills and proven successful in mentoring and developing teams to achieve and surpass departmental and individual goals. ACHIEVEMENTS * Spearheaded credit policies and operational management, enhancing efficiency and reducing risk.* Project lead for online credit application with workflows to increase efficiency, compliance, and increased customer satisfaction.*Drove new workflows and processes that have increased billing accuracy by 25%, and reduced DSO by 30%, and the reduction of bad debt by 95%.* Created company-wide online customer onboarding, increasing information security and customer satisfaction while saving the company 500k in the first year.* Led serious collection matters and negotiations for liens and settlements.* Established and maintained quarterly bad debt reserve requirements and insightful commentary.* Developed and presented monthly KPIs and performance reports to upper management on delinquent accounts. Strong history and commitment to driving excellence in OTC, and Credit and Collections and thriving in dynamic and challenging environments. Contact me at parrowamy@gmail.com or (585) 944-2071 for any Credit, Billing, AR, or Collection leadership opportunities