Amy Smart

Background

About Amy Smart

Areas of Expertise: Surgery Scheduling, Customer Service, Patient Communication, Insurance Authorizations, Appointment Scheduling, Patient Referrals, Deadline Adherence, Medical Offices Procedures, Office Liaison Throughout my career, I have always gone above and beyond what is expected of me. When I am at work, I have a standard of performance that I personally and consistently meet. Having the ability to develop trustworthy rapport with clients/patients, I am proud of the customer service skills I have developed. I know how important it is for clients to have a positive experience, as they have a right to expect high quality service. Knowing how to communicate with a patient can be a benefit as they are experiencing fear or anxiety. I am sensitive to what they are going through, while making sure I am meeting the time frames needed to ensure the highest quality of service. I am effective as the first point of contact, or efficient in managing any and all medical office operations: scheduling appointments, verifying insurance, submitting paperwork for tests, making sure tests have been completed and serving as a liaison between patient and medical staff.any task that an office is involved with regards to patient care.