Amy Sylvester
Senior Advisor, HR Contact Centre, Employee Services at Alberta Health Services
Based in Edmonton, Canada
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Seniority
Manager
Department
Human Resources
Location
Edmonton
Industry
Hospitals and Health Care
Company size
46K
Contact information
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a•••••••@albertahealthservices.ca
Phone
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Background
About Amy Sylvester
Results-driven team leader with a proven ability to coach, motivate, and guide teams toward achieving business objectives. Highly skilled in managing end-to-end payroll processes for unionized, hourly, and salaried employees across multiple companies. Demonstrated success leading a team of 20+ agents in an HR Contact Centre, consistently meeting and surpassing performance metrics, resolving escalations, and maintaining high employee engagement scores. Strong decision-making and analytical capabilities, leading to process improvements and streamlined operations.
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