Amy Warren

Background

About Amy Warren

Business & System Requirements ~ Full Range Support ~ Process ImprovementBusiness-savvy, award winning, technical support manager with 15 years of experience, designing and testing networked telecommunications solutions, putting them into production, and providing expert support. Strong analytical skills and a keen understanding of business and system requirements, creating testing scenarios, trouble-shooting, and managing networks, throughout product lifecycle.Able to develop and maintain positive relationships with all levels of the organization: and provide high-level of analysis, support, and leadership on efficiency initiatives. Excellent organizational, leadership, project management, and communication skills; consistently meets expectations, managing multiple responsibilities, in tight dead-line environments. TECHNICAL SKILLSTesting Tools & Support: Quality Center, CTEM, TLEMS/TODS, MPS, GCAS, MyATT, P8, AMDOCS, RTTP, Superbasher, ERP EPIC, Enabler, SDP, Splunk, CRM, OMS, System X, OPUS, PDC, BBNMS, Mobility Telegence, CARE/ISAAC/WFE Microsoft: Word, Excel, PowerPoint, AccessAREAS OF EXPERTISEEnvironmental Health & SafetySoftware Development Life CycleRelationship ManagementSystem ValidationTechnical and Customer SupportBusiness Requirements ScenariosRoot Cause Analysis Quality Assurance/TroubleshootingTechnical Project ManagementUser Experience/Acceptance TestingTeam LeadershipProcess ImprovementTraining and Development