Amy Wise

Background

About Amy Wise

Goal-orientated, customer experience and sales professional with expertise in all phases of service delivery within a call center environment. Promptly learned department functions from answering inbound customer calls, to resolving customer escalations, supervising, training, mentoring and coaching a team for success creating a positive working environment. Dedicated to continuously focus on ways to meet or exceed internal and external customer experience expectations. Well organized and detail oriented possessing strong data analysis, interpretation and problem-solving skills. Willingness to accept challenges, prioritize, along with the ability to work well under pressure. Able to self-educate then train others to increase product knowledge building confidence and success.