An Quiroga

Background

About An Quiroga

From being frontline chat support assistance, promoted to a training and development specialist, up to a quality assurance specialist, my journey in customer facing support has been one from the ground up, gaining many facets of experience through working different roles surrounding customer service. Enhancing customer interactions has been a cornerstone of my role as a Quality Assurance Specialist; My time in the industry has honed my expertise in data analysis and customer support, ensuring that each customer, player, or clients unique needs are always met with utmost empathy and understanding. Always centering the customer experience first, my evaluation methodology prioritizes driving customer retention, brand loyalty, and satisfaction in the feedback left. Collaborating closely with cross-functional teams, I’ve successfully reduced compliance errors significantly from 10% down to 2% reflecting my commitment to excellence. Empowering, leveraging, and guiding team members through constructive feedback and calibration sessions is what drives my approach to successful results and effective outcomes. I have years of experience and proficiency in leveraging CRM and data tools like TwilioFlex, Salesforce, Zendesk, and Metabase. Coupled with my familiarity with remote work and integrations like Slack, Teams, and Google Suite, I am capable of thriving on global teams. Whether it’s in a hybrid setting or fully remote, I’ll be ready to join your team.