Ana Daliling
Senior Customer Success Manager at Spryker
Based in Galaţi, Romania
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Seniority
Manager
Department
Customer/Client Service
Location
Galaţi
Industry
IT Services and IT Consulting
Company size
225
Contact information
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a•••••••@spryker.com
Phone
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Background
About Ana Daliling
Seasoned customer success professional, with experience managing and scaling successful CS teams across EMEA and the US in fast-paced B2B SaaS environments. With a background in client engagement, technical support and process improvement, I am certified in ITIL Foundations and Service Operation and I have a track record of significantly improving client satisfaction scores, incident turnaround times as well as other KPIs, while streamlining internal processes and documentation and helping the company scale and maximise profits.
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