Ana Knapp

Background

About Ana Knapp

I’m a Senior Learning & Transformation Professional with 12+ years of experience leading enterprise initiatives that enhance performance, engagement, and customer experience. My expertise sits at the intersection of instructional design, strategy, and operational improvement, translating complex challenges into scalable solutions that align with business goals. At Humana, I coordinate cross-functional workstreams and lead the design and continuous improvement of enterprise-wide programs. I partner with business leaders, sales teams, and subject matter experts to identify operational pain points, refine communications, and implement solutions that strengthen our commitment to excellence, ensuring exceptional sales experiences and deeper member engagement. Using data, KPIs, and feedback loops, I measure impact, uncover opportunities, and drive continuous improvement. As an Adjunct Instructor, I design and deliver inclusive, accessible learning across diverse, multi-generational audiences. I use LMS analytics and reporting to monitor progress, refine content, and enhance learner outcomes. This is the same experience that mirrors the data-driven approach I bring to enterprise transformation. What sets me apart is my ability to: • Influence and align cross-functional teams around shared goals • Blend adult learning principles with operational and business acumen • Drive measurable improvements through KPIs, OKRs, and performance metrics • Communicate with clarity and impact to stakeholders at all levels I’m passionate about evolving in strategic roles that shape both employee and member experiences, building solutions that connect people, improve outcomes, and deliver lasting value.