Ana Maria Manea

Background

About Ana Maria Manea

A high-performing, dynamic and resourceful management professional with a proven track record in successfully leading and running all aspects of general management, operations, maintenance and hospitality. Possess excellent skills in delivering high-level customer support and effective at motivating staff to achieve outstanding results whilst improving productivity. A successful communicator who consistently displays a high level of tact, discretion and honesty, developed excellent self-discipline, motivation and responsibility. Some of my competencies include: Capable of meeting KPIs, team performance, customer service and successfully completing projects. Managing the Human Resource aspect of the business through recruiting, initial training, and continuous development. Demonstrating superior organisation, time management, and leadership skills, as well as a talent for communicating with all levels of staff from subordinates to senior executive teams. Scheduling and managing employees to facilitate timely and comprehensive cleaning of hotel rooms, including vacuuming, disinfecting, dusting, and deep cleaning Closely monitoring job performances, identifying areas for improvement and resolving issues and concerns quickly and thoroughly. Investigating complaints regarding housekeeping services and taking corrective action accordingly.