Anabel Herrera

Background

About Anabel Herrera

20 years of outstanding customer service, great attitude, love helping others and being at service. I dedicate myself to resolving challenges to retain customers and improve retention. I uphold a high level of interpersonal skills, provide excellent customer service, and have a wonderful phone personality to interact effectively with staff, customers, and clients. SUMMARY OF QUALIFICATIONS: •Outstanding Diplomacy that consistently produces win-win results for customers and for the company. •Articulate, friendly, and very effective working with people of different backgrounds and temperaments. •Persuasive skills, both written and verbal. •Produce quality work even when under extreme time, pressure, and deadlines. •Coach-able and Team Player. COMMUNICATION AND PEOPLE SKILLS •Consistently maintain a positive attitude and enjoy helping people. •Accurately record, remember, and verbally communicate very detailed information. •Exceptional command of the English language as well as Spanish, with especially strong written and transcription skills. ORGANIZATION AND TIME MANAGEMENT •A problem solver who quickly grasps complex situations and turns them into manageable tasks. •Proven ability to understand and follow complex instructions to successful conclusions. •Collaborate in teams to produce quality reports. TECHNICAL SKILLS •Accurate keyboard work within personal computer environment. •Able to proofread documents with focus on word definitions, spelling, structure, and grammar. •Knowledgeable with Microsoft Word and Microsoft Excel.