Anand Iyer
Senior Manager-technical Support at Bentley Systems
Based in Huntsville, United States
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Seniority
Other
Department
Other
Location
Huntsville
Industry
Software Development
Company size
5.6K
Contact information
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a•••••••@bentley.com
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Background
About Anand Iyer
Global Support & Success Leader | Driving Scalable Operations and Enterprise Customer Value With over 20 years of progressive experience in global product support and customer success, I bring a consistent record of leading high-performing teams, resolving complex escalations, and delivering measurable impact across SaaS and cloud environments. I specialize in: Designing support strategies that improve SLA performance, CSAT, and customer retention Leading geographically distributed teams — including support managers and engineers — to drive operational rigor and business alignment Strengthening enterprise relationships through executive QBRs, proactive escalation management, and cross-functional collaboration Recognized for building a culture of service excellence and aligning support operations with broader business outcomes. Recipient of awards such as the Voice of the Customer, with a focus on enabling long-term success and renewal stability for global accounts.
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