Anand Persaud

Background

About Anand Persaud

Proven success developing clear internal and external communications, processes and procedures. Excellent analytical, training, problem-solving, event-planning and project management skills. Foster collaborative teams and cultivate trusting relationships with clients and vendors to provide outstanding products and services. Accomplishments Selected to train more than 30 team members in-person and remotely on online investor portals serving more than 400 companies at Fidelity National Information Services, Inc.(FIS), including product usage, set up and management, troubleshooting, notifications and contact management on more complex issues. The training resulted in several associates selected as trainers and promoted within the company. Trained four global groups based in the United States, United Kingdom, Poland and India on business processes, procedures, support, team structure, product groups and inter-working relationships, resulting in higher performance and positive management and employee feedback at FIS. Developed training guides, videos and troubleshooting documents that prepared employees to access data, reports and critical information providing more detail for staff and IT at FIS, which enhanced overall training and resolved issues timely. Chosen to participate in the FIS University program to interview recruits and make recommendations for new hires. Delivered presentations on the types of work, products, services and role expectations to provide realistic expectations and performance measurement. Collaborated with Games, Art and Music (GAAM) vendors, including video game developers, local artists and business owners, Microsoft, Nintendo and Sony who participated in annual, in-person and online events. Coordinated volunteers and created schedules of events that helped increase participation to more than attendees. Write, draft and deliver client communications that detail system releases and emergencies and root cause analyses, which are distributed to thousands of internal team users and external clients at FIS. Partnered with IT and Product and Development teams to test, review accessibility and communicate updates and key information with internal and external clients on major projects at FIS, resulting in successful migrations.