Anant Prakash

Background

About Anant Prakash

4 years of experience, handling both Customer and Technical Services for Clients from the US, India and Australia markets. WORK-EXPERIENCE WIPRO PVT LTD November 2021- May 2023 BENEFITS OPERATIONS ADMINISTRATOR WIPRO TECHNOLOGIES NOIDA,INDIA Clients: Chevron Phillips Chemical (CP Chem.), GE Appliances Tools: Manager Self Service (MSS), JAMA, SSIR, Plan Smart, Maestro, IBM Notes, Knowledge Central. Handled alight solutions account for all incoming client requests. Review client requirements and involved in document verification for payment releases. Evaluate the eligibility of the Employee those who are working for the client, whether they are eligible for medical benefited coverage. Handle all discrepancies and disputes of provided bills/ evidence in the report. Supported Audit Reports of the client with documents verification and review. Provide suggestive workarounds for clients in the documentation and billing process. Managed the end to end medical insurance coverage policy process. Provided training for the new hires in team. Need to maintain group client relationship. Wherever the correction is necessary in the policy and coverage, I also handle it by the approval of client. APRIL 2018 TO MAY 2020 | BUSINESS BENEFIT ASSOCIATE CONDUENT BUSINESS SERVICES PVT LTD NOIDA,INDIA Clients : CVS Pharmacy, Corning, Xerox and USAA Tools : KLG Pass Supported the US Customers pertaining to 401K Provident Fund Plan, including payment releases and withdrawals Addressed Customer queries and solving problems, ensuring quality and customer satisfaction Prioritized request based on urgent attention and resolved cases accordingly as individual contributor and as a team Collaborated with Client owners in improving the process concerning the services for better Customer Satisfaction in alignment to SLA’s Provided training for the new hires in to the team.