Ananya Bindra

Background

About Ananya Bindra

Hello! I'm Ananya Bindra, a dedicated and detail-oriented Customer Support Specialist with over 2+ years of experience handling high-volume customer operations across banking, crypto, and BPO domains. I’ve supported international clients at leading companies like Fidelity Information Services (FIS Global), Revolut, Tech Mahindra, and TaskUs (Coinbase Process)—resolving complex queries with empathy, precision, and regulatory compliance. I specialize in: Banking & Crypto App Support (Revolut, Coinbase) Voice, Chat & Email Support KYC, Escalation & Complaint Handling CRM Tools: Salesforce, Freshdesk, Ticketing Systems Documentation, SLA Adherence & Case Resolution I thrive in dynamic, fast-paced environments and take pride in delivering a first-contact resolution experience. Currently exploring customer-facing roles in the UAE, including front desk, service advisor, and operations support positions. Palam Vihar, Haryana | Open to Relocation or Remote UAE Roles ananyabindra2806@gmail.com Key Skills Customer Support & Communication Voice Support | Chat Support | Email Support Complaint Resolution | Escalation Handling KYC, Account Verification | Crypto & Banking Queries Product Knowledge Sharing | SLA Compliance Tools & Technologies Salesforce | Freshdesk | CRM Systems Microsoft Office (Excel, Word, Outlook) Ticketing Tools | Internal Knowledge Bases Platforms: Coinbase | Revolut | Banking Apps Soft Skills Communication | Active Listening Multitasking | Time Management Empathy in High-Pressure Environments Critical Thinking | Conflict Resolution Key Achievements School Leadership – Appointed Squad Captain Cultural Participation – Debate, Drama, Exhibitions Academic & Sports Recognition – Multiple interschool awards Event Coordination – Active in organizing school functions