Ananya Halder

Background

About Ananya Halder

With a diverse background of combined business and information technology experience, I have transformed processes, service delivery by effectively managing Artificial Intelligence and Technology led Customer Service and Sales projects and programs on a global scale- Led and delivered large and complex Contact Center transformation to drive business outcomes of omni-channel Customer experience, Productivity Optimization, committed to driving business outcomes in OpEx and CX areas- Deep functional and technical experience with Digital Technologies, Artificial Intelligence, Customer Analytics, CRM, across Telecom, ITeS, Insurance, Utilities Industries- Significant experience in customer experience design, digital channel design & transformation, omni-channel strategy and advanced customer engagement​, success measurement and value realization of digital implementations- Spear-headed Trust and Safety operations and machine learning projects at a large scale. Ownership and accountability through all phases from up front strategy to project delivery, business outcomes and value realization and ongoing delivery management.