Anderson Marcus
Senior System Engineer Incident Manager at Arch Capital Services Llc
Based in United States
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Seniority
Other
Department
Other
Location
United States
Industry
Financial Services
Company size
353
Contact information
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a•••••••@archgroup.com
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Background
About Anderson Marcus
Current position: Senior System Engineer / Incident Manager This involves coordinating and running conference bridges, engaging multiple internal teams and external vendors to deal with internal and client-affecting incidents: coordinating and communicating to senior and executive management as well as entire lines of business. Daily activities include handling incidents as an internal escalation point, resolving or in turn escalating for assistance. Monitoring, adjusting and building alerts in SolarWinds, and resolving them in SolarWinds, SilverPeak Orchestrator, VMWare, Azure, etc. Project work and SOP's built and handled through JIRA, Confluence, Atlassian and other means. 20+ years experience including- WAN/LAN support - Circuit troubleshooting, both remote and collaborative with telco and onsite technicians on 56k, Frac-T, T1, ISDN BRI/PRI, Multilink, DS3 up to 10Gig fiber connections- Cisco router and switch configuration and equipment troubleshooting, equipment replacement, remote and onsite-assisted configuration - Direct support; first call through problem resolution. Supporting from the single customer or site level through Data Center, and Application level- Cisco UCM / VoIP Specialties: Cisco Systems - CCNA
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