Andi Yana
Customer Service Manager at Bukalapak Com at Bukalapak
Based in Jakarta, Indonesia
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Seniority
Manager
Department
Other
Location
Jakarta
Industry
Information Technology and Services
Company size
1.4K
Contact information
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a•••••••@bukalapak.com
Phone
5 credits+62 ••• •••• ••••
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Background
About Andi Yana
I have experience in Contact Center as : 1. BCA BANK Contact Center Supervisor 2. Bukalapak Vendor Management Officer (Supervisor) 3. Bukalapak Contact Center Supervisor 4. Bukalapak VIP Customer & Customer Relation Supervisor 5. Bukalapak Higher Priority Customer Manager I have strong analytic by monitoring system performance; develop, manage, retain, lead staff to ensure adherence to all targets and KPIs and SLAs and to ensure that attrition levels are kept at a minimum. Strong as Coach, mentor, motivate and evaluate the performance teams on a regular basis. Ensure that the working environment is in line with the vision, mission and values.
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