Andre Buford
Technical Senior Support Specialist at Resultant
Based in South Lyon, United States
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Seniority
Staff
Department
Other
Location
South Lyon
Industry
Business Consulting and Services
Company size
439
Contact information
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a•••••••@resultant.com
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Background
About Andre Buford
Summary:Over 12 years of IT experience, including hands-on technical support and systems administration. Proven ability to manage, maintain, and troubleshoot Windows-based environments, support end-users, and implement infrastructure improvements. Adept at Active Directory, Exchange, Office 365, virtualization, and backup systems. Known for resolving complex issues efficiently and mentoring junior staff.Highlights:Help Desk Support:Delivered Tier technical support for desktops, laptops, printers, and mobile devices.Resolved hardware/software issues, password resets, and network connectivity problems.Maintained high first-call resolution rates and excellent user satisfaction.System Administration:Managed Windows Server environments, including user accounts, group policies, and permissions.Supported Active Directory, DNS, DHCP, and Exchange/Office 365 administration.Performed server backups, patching, and system updates to ensure uptime and compliance.Led deployments of new hardware and software, including imaging and remote Management.
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