Andre Darche

Background

About Andre Darche

Over 10 years of customer service, enthusiastically involved, and committed. Was head Team Leader of a call center for 5 years, and improved productivity by about 30% within the first month. I have gone through 'Customer Service Excellence' workshops, and Technical Writing at VCC, and Publicity Arts in Montreal. I’m an artist, and have been trained on design and merchandising by a retail expert. I have a great eye for helpful process tweaks, and get involved from the ground up. I see the bigger picture. I've taken charge of several shops as key holder, and when left to it, I created a great flow, increased sales, and productivity. I’m looking to help a specialty retail store thrive, by working with management and peers to model dedication and growth toward leadership • 10+ years in customer service, including call center sales and retail • Self starter proven to do research online, in print, and out in the field • Get people excited, and thrive in a tradeshow environment • Analytical troubleshooting and processes tweaking • Fluent in English and French • Merchandising, Graphic Design, Web Design, Floral Design • Sales, Cross Selling, Retention, Product Launch • Social Media (Facebook, Blogs), Photography, Promotion • Basic Knowledge and of Merchants and Wholesaler mediation • High level computer knowledge, ability to learn new software quickly • Technical Writing, Knowledge base building • Web Maintenance, Search Engine Optimization • Interviewing, Training, Hold Meetings and Workshops, Design Incentive Programs