Andre Deetlefs

Background

About Andre Deetlefs

Contact Centre Specialist - Since 2004, I have been working in the contact centre industry first as a customer, then a vendor and now a partner. I have worked with Avaya, Presence, Nice and Verint solutions in particular. My quest is to work with my customers to ensure they deliver a world-class customer experience to their customers by improving the experience one call at a time.Network Engineering - Previously, I have been involved with building telecommunications networks in some form or the other. This includes a predominantly Microwave Radio based SDH network for an Electricity Utility, a Wireless Local Loop network for a Telco and assisting various customers in architecting VoIP networks for various applications including Contact Centres.Pre-Sales Engineering - I have spent 15 years as a Presales Engineer either in Marketing, Technical or Solution Architect roles, supporting salespeople and business partners, understand customer requirements and present appropriate solutions to CxO level executives, answering tenders and preparing proposals and my passion, building and maintaining product and system knowledge and teaching others.Goals:To find a pleasant team environment to work in and provide value.Continue to be at the cutting edge of new developments in my industry.Specialities: Microwave Radio Link design - My original passion and a speciality I have not had the opportunity to practice for a few years. I had the privilege of having one of the leading experts in the field as a mentor.Solution Architecture - Being able to see the big picture and understand how to provide specific solutions within the framework. Solving problems of integration elegantly.Should you wish to contact me my mobile number is +27 83 645 8984