Andre Rodrigues

Background

About Andre Rodrigues

Results-driven executive with over 28 years of extensive experience in technology, sales, and services for both multinational and national companies across North and Latin America. Proven track record in driving successful initiatives and delivering exceptional results in diverse areas such as technical leadership, consulting, project management, post-sales support, and overall operations. As a seasoned leader, I excel in driving critical operations, maximizing profitability, and achieving strategic objectives by building and leading high-performance teams. My key competencies include-Strategic P&L management and financial acumen -Proven expertise in business development and pre-sales activities -Inspirational leadership style that fosters collaboration and innovation -Strong track record in team building and talent development -Consistent success in delivering consultative solutions tailored to client needs -Exceptional skills in IT service delivery, ensuring operational excellence -Proficient in managing and exceeding KPIs, SLAs, and enhancing customer experience -Demonstrated ability to define and implement new processes and methodologies to drive standardization and continuous improvement -Extensive experience in IT service management process consulting -Strong background in governance and quality services to ensure compliance and excellence -Proven capability in leading international operations within a global environment Specialties-Strategic P&L management -Results-driven -Critical operations and service delivery excellence -Team building and leadership -Business development and pre-sales expertise -Consulting experience with a focus on tailored solutions -People management and talent development -Certifications- ITIL® V3 Expert Certified - Information Security Foundation based on ISO/IEC 27002 Certified- Certified ISO Lead Auditor - IRCA (International Register of Certified Auditors)- CobiT® Foundation 4.1 Certified - IT Service Management Foundation based on ISO/IEC Certified- BiSL® Certified- Green IT Citizen Certified- ITIL® Foundation V2 Certified - ITIL® Practitioner V2 - Support & Restore Certified - ITIL® Foundation V3 Certified - ITIL® V3 Intermediate: Release, Control & Validation Certified - ITIL® V3 Intermediate: Planning, Protection & Optimization Certified - ITIL® V3 Intermediate: Operational Support & Analysis Certified - ITIL® V3 Intermediate: Service Offerings & Agreements Certified - CMMI® DEV v1.2 - Balanced Scorecard (BSC)- English - Kaplan international school (NY)