Andrea Monteiro

Background

About Andrea Monteiro

With recognitions and awards for top North American performance, I am a high-performing executive with two decades of experience leading operations in acute, long-term, mental health, memory care, independent and assisted living centres within healthcare authorities and retirement facilities. I have expertise in overseeing regional operations for a large portfolio of facilities, capital planning and projects, directing housekeeping, environmental, health and safety (OHS), laundry, portering, facility management (preventative maintenance, renovations, and new construction), contact centre, patient food services, tenanted retail cafeteria services, infection control, and waste management. I guide and coach managers and teams to adopt best practices and develop a culture of continuous improvement. I have led organizational transformations to optimize culture, governance, cost control, quality, client experience, and processes. I have launched departments and facilities. I have expertise in RFPs, tenders, negotiating contracts, financial management and budgeting. I believe in creating an inclusive, respectful and positive environment to foster a culture that optimizes employee engagement and productivity. Selected Achievements Verve Senior Living: • Saved $10 million annually in 15 facilities for capital and preventative maintenance expenses. • Headed organizational assessments resulting in $1 million in annual savings. • Negotiated a housekeeping and laundry contract to save per year. • Initiated and designed a complete housekeeping program for 32 properties. • Held a vital role in the development and project management for opening a new facility. Compass: • Worked with senior leaders to acquire a ten-year $800 million contract with the Eastern Health Authority. • Received awards for Top Healthcare Account in North America in managing the Eastern Health Authority account with the top performance in a company with thousands of accounts. • Achieved in annual savings in overtime costs. • Improved employee engagement by 80%. Alberta Health Services, 2011-2019: • Saved $1.3 million by cutting fixed, variable overhead, and WCB costs. • Launched Environmental and Portering Depts. in the new Calgary Cancer Centre. • Reduced sick time by 30%, patient complaints by 20% and waste expenses by 40%.