Andrea Robinson

Background

About Andrea Robinson

With over 25 years of experience in incident management, I am a skilled and certified professional who can handle complex and critical situations with efficiency and reliability. As an incident manager at BT, I work with various teams and stakeholders to resolve incidents, minimize disruptions, and improve service quality. I have successfully gained a certificate in robotic process automation (RPA) solutions and have a full understanding of how automation can streamline incident workflows, reducing costs and errors. I also hold two CISSP certificates in communication and network security and security architecture and engineering, demonstrating my knowledge and skills in these domains. I am passionate about delivering excellent customer service and ensuring the security and resilience of BT's systems and networks. I am always eager to learn new technologies and best practices, and to share my insights and experience with others. I value collaboration, innovation, and continuous improvement, and I strive to contribute to BT's mission and vision.