Andrea Stefanova

Background

About Andrea Stefanova

Acting in IT and ICT field for already more than 18 years by now. Currently focused on Scrum Mastering and Team Leading role. Strong pro-customer and teamwork orientation with inclinations to a pro-active management combined with effective communication.Experienced Process and Quality manager (ITIL and Scrum Framework) with a demonstrated history of working in IT sphere. Skilled in Incident Management, Service Delivery Management, Negotiation skills and Intercultural Communication. As a problem manager gained experience in effective identifying of the Root Cause via different methods (Kepner-Tregoe, Fishbone, Why method). Acting for couple of years as an SQA representative with proven capabilities in a field of process and quality improvement. Strong Scrum master background using the Agile methodology.Certified auditor for ISO 9001 as well as ISO 13485 with regular auditing history as a Lead Auditor in IT company focused on IT Development.Ambitious personality with capability to influence others with high work attitude and passion for personal and professional development. Creative and open minded person with ability to see space for learning from failures and mistakes. Strong character that accepts feedback as a base for future improvement and personal growth.