Andreas Chang
Capability & Unit Manager at Ncs Group
Based in Singapore
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Seniority
Manager
Department
Other
Location
Singapore
Industry
IT Services and IT Consulting
Company size
13K
Contact information
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a•••••••@ncs.co
Phone
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Background
About Andreas Chang
Manage and lead a high-performing team as the Capabilities Manager and Unit Manager for the Service Desk department. Oversee the implementation and maintenance of ITIL V4 best practices, ensuring efficient and effective service delivery. Successfully achieved COPC certification, demonstrating a commitment to excellence in service desk operations. Collaborated with cross-functional teams to enhance service desk capabilities and improve customer satisfaction. Develop and implement strategies to streamline workflows, optimise resource allocation, and drive continuous process improvements. Lead recruitment, training, and performance evaluation initiatives to build a skilled and motivated team. Fostered a customer-centric culture within the service desk, resulting in improved service levels and customer experience. ITIL V4 Certified COPC certified Service Desk Operations Problem Management Incident Management Capability & Unit Manager
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