Andreas Herbst
Director at Strategy &, Part of Pwc Network at Strategy
Based in Dusseldorf, Germany
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Seniority
Director
Department
Other
Location
Dusseldorf
Industry
Business Consulting and Services
Company size
5.7K
Contact information
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a•••••••@••••••.com
Phone
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Background
About Andreas Herbst
With 15 years of experience in banking and insurance, I’ve held leadership roles in customer service, digitalization, business processes, and IT, gaining end-to-end expertise in property, life, and health insurance. I focus on integrating personal and digital services through omnichannel interactions, driving the development of seamless digital journeys and customer-centric processes. I strongly believe that agile collaboration between business and IT teams is essential to foster innovation and ensure shared responsibility for the best customer experience. This approach enables significant efficiency gains and sustainable growth by tightly linking service and sales. At Strategy & , I lead innovation and transformation projects in customer service and sales, helping clients implement new technologies like contact centers and GenAI to create impactful use cases. My motivation is to ensure insurers are there for customers quickly and effectively when it matters most—combining digitalization with personalized service for the future.
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