Andreas Kristensen

Background

About Andreas Kristensen

If you work diligently and professionally with customer feedback, you can transform opportunities into solutions. I view customer feedback as the heart of an organization – it keeps it moving and propels it forward. And what keep my wheels turning is seeing the significant results of my work in customer experience. For instance, my work led to a 5% increase of customer satisfaction and a 10% increase of customer loyalty. Throughout my 25-year long career in the automotive industry, I have specialized in customer experience – from the beautiful streets of Copenhagen to the pulsating cities of Munich, Stockholm, Melbourne, Los Angeles and Chicago. Working with customer experience is about collecting and analyzing customer feedback. It sounds quite simple, right? But that’s not how I work with customer experience. I strive for customer experience that leads to business-critical insights, that affects the overall customer satisfaction, sales, and the bottom-line. This requires strong analytical skills, a commercial mindset and most importantly – being able to implement and activate the findings among stakeholders. I am an ambitious, driven and goal-oriented person. I have 25 years of experience working with business development and customer experience in the automobile industry – 25 years of experience working in large, complex organisations, which requires both strong management and project management skills. I also have strong international experience having worked 12 years abroad in both Australia, USA, Germany and Sweden. Whether you work in the automotive, retail or hotel industry, great customer experience – the one that sets its mark on the business and overall business results – is about mastering the same key areas: Designing, planning, analysing, implementing and activating customer feedback and surveys. I am open to expanding my network, so please connect with me, if you find it relevant. You are also welcome to contact me at andreaskk@hotmail.com or on +45 6023 9032.