Andreas Richard
Collections Lead (Operation) at Wagely
Based in Jakarta, Indonesia
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Seniority
Other
Department
Other
Location
Jakarta
Industry
Financial Services
Company size
118
Contact information
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a•••••••@wagely.app
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Background
About Andreas Richard
20 years of experience in Collections, P2P Lending, B2B, and Operations. Track record of working in financial institutions, including those in Financial Technology, Leasing, Multi-finance, and Banking industries. I hold a collections certification from AFPI and am skilled in various aspects of collections and operations, including- Analyzing, reevaluating, and interpreting collection data reports - Managing internal and external collection performance - Overseeing collection agencies - Creating incentive schemes - Developing voice-over IVR for reminders, overdues, and promotions - People management, leadership, mentoring, and coaching - Minimizing financial losses - Developing new leaders - Conducting soft skills training for desk collections - Managing quality control (QC) for both desk and field collections
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