Andreas Weick
Director Consulting Ai & Automation at Cgi
Based in Düsseldorf, Germany
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Seniority
Other
Department
Other
Location
Düsseldorf
Industry
IT Services and IT Consulting
Company size
70K
Contact information
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a•••••••@cgi.com
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Background
About Andreas Weick
What if you could have an unlimited workforce that supports and complements your service and sales representatives to provide the next level of customer care? Virtual Service Agents take over the conversation at the beginning and either solve the customers’ requests or hand over to a representative without loss of context and optimally prepared. So your experts can bring in their human superpower - empathy and intuition. Service and Sales AI-Copilots assist in real time so your representatives can focus on the conversation with the customer and deliver quality at speed. Identity, Language, Knowledge, Action, Sentiment- and Smart Wrap Up Assist saves time and increases performance and quality. We build this virtual workforce tailored to your needs combining Conversational AI, Generative AI and Agentic AI.
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