Andreea S.
Chief Customer Officer C-level Executive Sales, Cx & Digital Transformation Across Cee at Flip
Based in Romania
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Seniority
Other
Department
Other
Location
Romania
Industry
Internet Publishing
Company size
168
Contact information
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a•••••••@flip.ro
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Background
About Andreea S.
I am a senior leader in Customer Operations and Transformation with 15+ years of experience shaping high-performing, multi-country service organizations across CEE. I focus on elevating customer experience, strengthening operational governance, and building scalable, digital-first service models that improve efficiency, NRR, and customer value. My expertise spans global CX frameworks, VoC programs, quality & training governance, knowledge management, process standardization, automation, and intelligent workflow orchestration. I lead complex transformations that unify standards, simplify operations, and create predictable, measurable outcomes. I build strong teams, drive performance cultures, and partner effectively with executive stakeholders to deliver long-term, customer centric impact at scale. Operational excellence happens when strategy, culture and execution move in the same direction - every day, at every level.
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