Andreea Sima

Background

About Andreea Sima

Professional summary & key responsibilities • Respond to service calls to evaluate, identify, schedule repair and planned maintenance (PM) on medical equipment and provide customer satisfaction through Service Excellence. Collaborate with customers, technicians, contract & sales department, Operations Managers for planning activities; manage spare parts order and delivery Manage the planning of all indirect activities and escalate operational issues • Data Entry- including creating new patient and doctor files; processed prescriptions using Kroll prescription software, verified, and filed prescriptions to be archived • Directly supervised a front office team, coordinated the activities of the front desk including training, selection and schedule and ensured proper completion of all front office reservations and concierge duties, troubleshooting. Handled high volume of incoming calls ensuring strong customer relations. • Processed applications to issue identity cards and updated the National Registry of Personal Records and the Romanian Register of Civil Status with personal data and documents of civil status. Carrying out verification and transmitted the information at the request of private entities and public authorities, in compliance with the legal provisions regarding the protection of the right to privacy and the use of personal information. • Processed payments, direct to client requests, client pick-ups and any applicable shipping charges; completed any call backs if necessary Maintained statistical and financial records; checked deposits and daily revenue of various profit centers and prepared bank deposits; updated accounting records using specific computer programs (mostly Excel documents). • Prepared promotional & marketing materials Planned, various projects and administrated their budgets. Coordinated the logistics and official visit's • Maintained good working relationships and communication with all departments. Prepared and reviewed office activity & performance reports to ensure efficiency, and meet quality and regulatory requirements Completed any additional office tasks. Provided excellent service to ensure customer satisfaction