Andrei Scobioala

Background

About Andrei Scobioala

Andrei Scobioala Iași, 24 years, Male Contacts: Email: andreiscobioala98@gmail.com Phone:+40 787 322 437 PROFESSIONAL EXPERIENCE: 1. Signant health in Iași, Romania Associate Localisation Specialist August, 2021 - May, 2022 9 months As an Associate Localisation Specialist I had to work on different Localisation tasks and support the delivery of eCOA solutions using the TrialMax platform. This job required to multi task on several projects and have open communication with project team to deliver efficient, right the first time and on time. KEY ACCOUNTABILITIES 1. Completes tasks which aid the localisation of eCOA, Manuals –included but not limited to Quick Reference Guides, Device Labels, Site Manuals where necessary; 2. Works with our in-house platform TrialStudio to create Screen reports from the Client Master Screen Report; 3. Raises awareness regarding necessary translations from vendor/CRO/client; 4. Creates draft screen reports, as part of the review process,delivers Screen reports, QRGs and Device Labels and assist the Senior LS in managing the localization deliverables for all languages using the Localization tracker; 5. Performs QC steps such as completing the Language Deployment Checklist (LDC) and Screen Reviews; 6. Implementation and testing of translations in PE software; 7. Obtain Instrument Owner approval (when required); 8. Obtain study team approvals (when required); 9. Continues communication with study team / status updates and handle daily project correspondence with internal clients and vendors–vendor file management. SCC Services Romania SRL in Iași, Romania Customer service agent September, 2020 - July, 2021 10 months With SCC, i had the opportunity to work as a member of the technical support team for clients all over UK - Diagnosis of L0 level hardware incidents - Identification the necessary spare parts - Support for field engineers - Ensure that all customer reports are taken over and operated according to agreed working procedures, in an efficient manner in terms of resource use and within the time limits set by the service agreements (SLA's)- Checking the accuracy of the data registered in the alerts and their inclusion in the existing contracts - Escalate incidents / requests - Checking the service documentation provided by the manufacturer - Recording in detail the information related to incidents / requests in the established service management system (belonging to SCC and/or clients)- Contact users by phone to find and diagnose faults