Andrei Secuiu

Background

About Andrei Secuiu

Senior Incident Management Specialist Senior Support Engineer Constantly learning and adapting to new and challenging scenarios Focused on Customer experience and self development Specialist of the Quarter Agent of the Quarter Trips to Client Site - acting as Backup for Local IT in case of absence Involved in End to End and Major Incident Management process creation/maintenance Involved in Data Harvesting role for a new Project Transition: Organizing and holding Client Workshops Responsible for completing and obtaining information regarding to Data Harvesting Templates Creating and Maintaining the Solution Design Workbook used for Training Involved in Project on-going topics such as : Automation, Predictive Intelligence Client Workshops for improving overall Efficiency and Potential automation: form improvements, Automation ideas, Deviating unnecessary tasks from Level 1 Client Workshops for Predictive Intelligence: Drafting the Logic/Process for Predictable Intelligence topics such as: SAP/Networking or Specific Application. Drafting possible scenarios and roadmaps for each case Driver License Category B