Andrene Clay

Background

About Andrene Clay

I’m a customer experience and operations leader with over a decade of success transforming customer journeys and scaling high-performing teams in hospitality and technology. I specialize in turning complex challenges into strategic solutions that boost NPS, reduce churn, and drive measurable business outcomes. At Mint House, I lead guest experience across multi-property operations, increasing NPS by 25% and reducing escalations by 30%. Previously at Reef Technology, I optimized market expansion and support frameworks, cutting ticket backlogs by 40% and accelerating time-to-market by 15%. I thrive at the intersection of customer insight, technology, and operational excellence — building strategies and teams that make both customers and businesses successful. My leadership is rooted in coaching, data-informed decision-making, and creating scalable processes that drive impact across the organization. I’m passionate about connecting with other executives, CX leaders, and innovators in hospitality tech and SaaS to share insights, drive adoption, and shape the future of customer success.