Andreo Martire

Background

About Andreo Martire

Bringing 17 years of proven experience delivering Service Management best practices. Designing, transitioning, supporting, delivering and improving technology products and services. My knowledge and experience spans across a range of public and private sectors. Holding the ability to adapt and respond professionally towards new technologies and cultures. Possessing a motivated attitude with acute attention to technical detail and a pragmatic approach to problem solving. Always self-developing in multiple disciplines. Confident to manage and influentially lead, coherently building positive relationships at all levels, demonstrating excellent customer dedication with a service-orientated approach.Areas of ExpertiseService Management Process and System Design & Transition; Areas of expertise for Incident, Problem, Change and SACM practices. Strong experience covering across the other design, transition, and operational processes. Designing, Building, Testing, Deploying and Improving; Responsible for the Design and Transition (operation acceptance) of Service Integrations, Service Catalogue Management, Service Level Agreements and Vendor Management (contractual agreements). Vast experience of implementing SACM / CMDB (SAM & HAM) platforms, ITSM Process and Tool Design. Hands on experience of creating Service Maps, Data Models, Data Quality Policies and Procedures. Building Target Operating Models, KPIs, Reports, Workflows and Platform Integrations. Vast experience in Data Migrations. Business Analyst Skills include Requirements Capturing, Analysis and Management, Risk Management, Process and Tool Development and Implementation. End to end Test and Validation Management.