Andres A.

Background

About Andres A.

I have a degree in Hotel Business Administration, with more than 20 years of hotel, administrative and excellent customer service experience. My professional experiences in the last few years were very significant, as they were in the largest hotel chain, Marriott International, where I was able to work in hotels in Brazil, as well as in the Caribbean and Latin America. From 2007 to 2012, I worked at the Renaissance São Paulo Hotel, starting my activities as a Customer Service Leader. Between that time, I was promoted to the Customer Service Manager. I was a team manager, responsible for responding to all customer requests. I participated in the change of the property management system and also actively participated in the opening of the Renaissance La Castellana - Hotel in Venezuela. In addition, I was awarded as Leader of the Quarter in 2009 and 2011, for my professional performance and delivering great results for the company. From 2012 to 2020, I worked as a Senior Manager at Marriott, being responsible for the Central Reservations Office. As responsible for this area, I created the Marriott International Reservation Center in Venezuela, enabling the maximization of services and minimizing costs. I also carried out the preparation, organization and provision of training, for the teams of hotels in Brazil, in matters of leadership and development. I was responsible for creating a new area (Hotel Services) and also for preparing and conducting team training in order to improve customer service. The results were: → Cost reduction; → Increased productivity; → Maximization of Human Resources. In the years of 2018 and 2019, I served as Reservations Director at hotels in the Caribbean and Latin America, being responsible for providing remote support for more than 275 hotels, as well as leading the integration of the Starwood network reservation systems and processes. and created training programs (remote and in a training room) to integrate the company's systems, processes and culture. I have a passion for training and developing people, as well as improving processes. In all my professional experiences, I acquired skills and competences regarding good interpersonal relationships, leadership and team management, analytical skills in all processes, as well as organization in the planning and execution of assertive tasks, in achieving satisfactory results.