Andrew Baker

Background

About Andrew Baker

Broadly experienced in Service Management with expertise in warranty management, fleet and equipment management, staff management, spare parts management, stock control and inventory management. Highly customer focused with the keen ability to strengthen and develop relationships with key accounts. Industry experience includes Marine, Mining, Power Generation, Agricultural, Road Transport, Bus & Coach Transport, Construction & Industrial and Manufacturing. A track record of success has been based on my strength in setting up, improving and managing processes to deliver cost efficiency and improved customer service. As a successful team leader have built motivated teams and have mentored staff as they developed their capabilities. Accomplished leadership and staff management skills have inspired an enthusiastic outlook in other staff members. During several roles longstanding professional relationships with personnel have been established at all levels including Senior Management globally. • A forward thinker drawing on extensive knowledge and experience using initiative to proactively see issues from other perspectives • Exceptional ability to change and adapt local processes to meet evolving overseas trends • Results orientated utilising thorough knowledge and understanding of company policy and procedure, to consistently provide innovative solutions for complicated issues • Excellent negotiation skills in resolving complex high profile customer conflicts