Andrew Bartel

Background

About Andrew Bartel

I am a results-oriented Lead Technical Analyst with 5+ years of experience in technical desk support, analysis, and project management. My background includes a great deal of experience in smoothing out communication between end-users and the IT department to evaluate trends and determine the best solutions for problems. I specialized in providing strong analytical skills with the ability to provide advanced and hands-on technical support as escalated from Service Desk. I also leverage exceptional communication skills to lead the application of technology to resolve issues. I have proven expertise in developing and maintaining relationships with senior leaders and executives as well as the ability to overcome challenges by using statistical applications to capture, analyze, and present all types of data while providing economic and strategic value. I have in-depth knowledge of identifying customer needs and industry trends to assist in the planning and execution of strategic marketing plans.I am recognized as an analytical thinker capable of working with different queues in order to get the end-user’s issue resolved. I provide end user training, service desk, troubleshoot, technical leadership, and mergers and acquisition, as well as I am capable of identifying areas of strengths and weaknesses. I am always approachable and adaptable with the ability to execute practical solutions under time-critical conditions. I have earned a reputation as an accomplished professional who is adept at identifying opportunities while being an active team player who can work under pressure to tight deadlines.I emphasized professionalism, analytical skills, flexibility, and consistency in all phases of decision-making. My organizational skills are accustomed to working in fast-paced environments while maintaining a clear focus on achieving bottom-line results.