Andrew Berneron
Senior Director Customer Success & Services Apac at Genesys
Based in Sydney, Australia
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Seniority
Director
Department
Customer/Client Service
Location
Sydney
Industry
Software Development
Company size
8.7K
Contact information
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a•••••••@genesys.com
Phone
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Background
About Andrew Berneron
I operate as a general manager, leading Customer Success and Services across APAC with full accountability for growth, retention and transformation. With over 20 years in SaaS and Customer Experience, I build high performing organisations, rearchitect operating models and drive measurable outcomes across diverse markets. As Senior Director of Customer Success and Services at Genesys, I lead the region in shifting to AI first, outcome driven engagement. My remit spans strategy, execution frameworks and leadership development, ensuring digital and AI adoption translate into sustainable Net Revenue Retention and customer loyalty. I am also a recognised thought leader and public speaker at executive forums and advisory boards. I share perspectives on SaaS economics, value realisation and organisational transformation, challenging conventional models and positioning Customer Success as a growth engine in the enterprise.
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