Andrew Callow

Background

About Andrew Callow

Dynamic Technical Support Specialist with 2 years of experience in technical support and a total of 6 years in customer service and hospitality roles. I help companies streamline their technical operations, resolve complex issues, and improve customer satisfaction metrics. Some Examples Include: Developed and delivered customized training documentation for the Solink Support Team as well as guides that help develop the skills and efficiency of other teammates. Collaborated with the product development team at Solink to identify and prioritize customer-reported bugs and feature requests. As a Property Manager, I took care of 3 buildings with 15+ tenants over the last 4 years. I organized move-in/out inspections and was on call for any emergencies/complaints. I also made repairs which included; roofing, flooring, and hardware replacement. I have 6 months of experience in Research Analysis and I am proficient with Bloomberg Terminal. I created a strategic analysis for the company Pembina Pipeline Corporation. This report includes extensive research on the Macro Environmental Analysis, Value Creation Chain, and recommendations to improve profitability. I get excited about opportunities where I can continue to leverage my technical expertise and passion for customer satisfaction to drive tangible results for both the company and its clients. I love connecting with new people, give me a shout here on LinkedIn!