Andrew Chaplin

Background

About Andrew Chaplin

Summary Customer Service Representative with an Information Technologies educational background with over nine years of experience resolving customer inquiries and technology-related issues. Passionate about technology, building strong customer relationships, customer engagement, critical thinking, and problem-solving. Area of Experience Data entry, Retail sales, Customer service experience, Microsoft Office, Command Prompt, Virtual Desktops, Cisco Networking, IT Administrative tasks, Virtual Machines and Microsoft Hyper-V, Typing, Fluency in C++ programming with Eclipse IDE Skills Computer Hardware and Software Experience in building and maintain desktop computers and networking accessories. Extensive work with Adobe Photoshop, AutoCAD, Microsoft Word, Excel, PowerPoint, Outlook and Visual Basic programming, C++ programming, Cisco Networking, Microsoft Windows Command Prompt, Virtual Desktops and Microsoft Hyper-V, Skilled in troubleshooting and resolving hardware and software issues. Communication skills Proficient in long and short form written communication, both electronic and handwritten. Strong interpersonal skills for communicating via teleconference, telephone, or face to face. Professional demeanor, personable and confident. Customer Service Worked with a diverse group of customers, property owners, lenders, renters, and retail clients. Experienced in answering customer calls and complaints and quickly resolved issues to maintain positive customer relations.